1. We respect your privacy

1.1. Investafind respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.

1.2. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

1.3. “Personal information” is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, documents, or any other type of information that can reasonably identify an individual, either directly or indirectly.

1.4. You may contact us by post at PO Box 145, Kedron QLD 4031, visit us at our office at Unit 3, 457 Gympie Road, Kedron QLD 4031, or email us at [email protected] for further information about this Privacy Policy.

2. Personal Information Collected

2.1. Investafind will, from time to time, receive and store personal information you submit to our website, provide to us directly or give to us in other forms.

2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your claim.

2.3. Additionally, we may also collect any other information you provide while interacting with us.

2.4. The types of personal information that we will collect from you and hold on file includes information used to identify you and any other related information necessary to provide you with business services. This may include, but is not limited to, your name, address, contact details, 100 points of ID: e.g. passport, drivers’ licence, utility bill, employment information, investment information, and source of assets.

2.5. The personal information provided by you enables us to perform our functions and activities. Should you not provide any of the personal information that we have requested or do not consent to the use, holding or disclosure of this personal information in accordance with this Policy, Investafind may not be able to provide you with the services required.

3. How we collect personal information

3.1. Investafind collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we engage in business activities with you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

3.2. By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.

4. How we use personal information

4.1. 4.1. Investafind may use personal information collected from you to provide you with information about our services. We may also make you aware of new and additional services and opportunities available to you.

4.2. 4.2. Investafind will use personal information only for the purposes that you consent to. This may include to

  • provide you with products and services during the usual course of our business activities;
  • administer our business activities;
  • manage, research and develop our products and services;
  • provide you with information about our services;
  • communicate with you by a variety of measures including, but not limited to, by telephone, email, sms or mail; and
  • investigate any complaints.

If you withhold your personal information, it may not be possible for us to provide you with our services or for you to fully access our website.

4.3. We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.

4.4. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.

5. Disclosure of your personal information

5.1. Investafind may share your personal information with our staff, professional advisers, service providers, and the organisations holding your unclaimed assets, but only where it is reasonably necessary to deliver our services to you or to meet the purposes outlined in this Privacy Policy.

5.2. If we do disclose your personal information to a third party, we will protect it in accordance with this privacy policy.

6. How we store personal information

6.1 6.1. Personal information will be held in a secure environment either in writing, electronically or both. Security measures are in place at Investafind which are intended to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. You are entitled to request details on the exact nature of where and how your personal information is held by contacting us at [email protected].

The key methods of securing the storage of personal information include, but are not limited to:

  • secure access to electronic and physical records containing personal information, via password protected access permissions to systems and via filing cabinets and storage secured using an appropriate locking system.
  • Access to personal information is restricted to authorised Investafind representatives who require it to carry out their daily duties, with strict controls in place governing how personal information may be extracted from secure systems, as well as how it is used and shared.

7. Access to your personal information

7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at [email protected].

7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.

8. Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to [email protected]. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, at our sole discretion, and all modifications will be effective immediately upon our posting the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

10. Website

When you visit our website (www.investafind.com.au), certain information may be collected and managed as outlined below.

10.1Collection

We may collect information such as browser type, operating system, and referring website. This information is collected and used in an aggregated manner to analyse how visitors use our site and to improve our services.

10.2 Cookies

We may use cookies on our website from time to time to analyse website traffic, improve our services, and enhance the visitor experience. We may also use cookies to deliver relevant advertising through third-party providers such as Google Ads. These ads may appear on our website or on other websites you visit. Most web browsers accept cookies automatically, but you can choose to disable or reject them in your browser settings. Please note that doing so may limit the functionality of some parts of our website.

Note: Cookies are small text files used by websites to recognise returning visitors, remember preferences, improve browsing experiences, and provide information to website owners. Cookies cannot run programs, access your files, or damage your computer.

10.3 Third party sites

Our website may occasionally contain links to other websites not owned or controlled by us. These links are provided for your convenience only and do not constitute sponsorship, endorsement, or approval of the third-party websites. Please be aware that Investafind is not responsible for the privacy practices of such websites. We encourage our users to exercise caution when leaving our website and to read the privacy policies of every website that collects personally identifiable information.

Approved by INVESTAFIND TRUST, Investafind 1st September 2025.